FAQ

WHAT IS IN THE CANDLES? 

All our ingredients are 100% natural and sourced locally. Our soy wax is natural and plant based, GMO free and contains NO paraffin, NO unnatural additives. 

Our wicks are flat braided made from textile grade cotton, these wicks burn cleanly and are less prone to mushrooming. They are Zinc free and Lead free. 

WHAT IS THE BURN TIME?

150g and have a burn time of 45 hours. 50 g have a burn time of 20 hours and 250g have a burn time of 55 hours. 

DO YOU SHIP INTERNATIONALLY? 

We do offer international shipping and its free over $100.00

HOW LONG DOES SHIPPING TAKE?

We have a few options for shipping. We do our deliveries ourselves within Auckland so we can make available overnight shipping! 3-4 working days is our target. 

CAN I TEST THE SCENTS BEFORE PURCHASING? 

You definitely can. At Masala Scents we understand that scents are a complicated process to select. We have tealights for you to try the scents at a low price.

RETURNS 

We understand that when you shop with Masala Scents you are excited for an amazing product. We also understand that occasionally, that it may not match your expectations. If you are not satisfied, we are happy to offer you an exchange or store credit only.

An exchange will be offered if;

(i) The product has not been used and the exchange is requested within 14 days from when the customer has received the product; and

a) The customer is unhappy with the product they have received; or
b) The customer has received the wrong product than what they ordered; or
c) The customer has changed their mind about the product; or
d) The product has been damaged during delivery.

An exchange will not be offered if;

(i) The customer has used the product; or
(ii) 14 days have elapsed; or
(iii) The customer has damaged the product in any way; or
(iv) The product was a sale item.

A refund will only be offered if;

(i) The product has not been used and the refund is requested within 7 days from when the order is received or;
(ii) The refund is requested within 7 days from when the order is placed; or
(iii) The product has been used and the product has a defect preventing it from functioning as advertised; or
(iv) The product has not been used and the product has a defect preventing it from functioning as advertised;

A refund will not be offered if;

(i) The customer has damaged the product in any way; or
(ii) The product has been damaged during delivery; or
(iii) 7 days have elapsed; or
(iv) The product was a sale item; or
(v) The product is a customised order

EXCHANGES

The customer will be responsible for paying their own shipping costs for returning or exchanging any products. Shipping costs are non-refundable.

Time for exchanges or returns may vary. If the customer is shipping products over $75.00, a trackable shipping service is advised.

Masala Scents do not guarantee that your return item will be received if trackable shipping is not used.


WHEN WILL YOU RESTOCK?

Our products are all restocked in the first week of the month, feel free to waitlist when it is sold out, you will receive your candle in the first week of the coming month!